All the team members of THE RAYY are personally committed to minimize their environmental footprint and want this commitment to be reflected in their creations.

When looking for a diamond supplier we had strict ethical conditions such as traceability to the mine, minimal environmental damage, no forced labor, etc. We could not find a simple way to match those basic constraints so we chose a better solution: lab grown diamonds. These are real diamonds that have been grown above ground instead of under. By replicating the same conditions of pressure and temperature as underground, the diamond grows over the course of multiple weeks after which it is hand cut and graded in the same way as an underground diamond.

Our gold is certified with the RJC Chain of Custody which ensures conflict-free and traceable supplies.

Getting the right size for your ring is important for your comfort. We strongly recommend to get your finger measured by a professional in a jewelry store. If this is not possible, you can order a free ring sizer.

We use the standard European ring sizing, which corresponds to the inner circumference of the ring. Please check this table if you know your ring size in another standard. If you are in between sizes, we recommend you size down.

As we want to make sure you get the ring with the perfect size, we can adjust your ring size by +/- 2 European sizes at no charge. Contact us to organise the return.

To order a product from THE RAYY, go to our home page and choose one of the collections. You will then be able to customize it by choosing the gold color, the dimensions, the message you will see reflected in light, etc. Once it matches your desire, add it to your bag and start the checkout process.

The displayed price includes the total cost to you, including shipping, taxes and duties so that you don’t have to pay anything more than the listed price. You have the option to see the price in different currencies based on the daily conversion rate but your payment method will be debited in Swiss Francs (CHF).

THE RAYY accepts the following secure payment methods:

• Credit cards (VISA, MasterCard and American Express) through Stripe. (We do not store your credit card information.)
• Paypal

Every order from THE RAYY includes complimentary shipping, which will be done via FedEx for international shipment and with the Swiss Post for within Switzerland. Once your order is shipped, we will send you a tracking number. Your signature will be requested by the carrier to ensure safe delivery.

As each item is made just for you we cannot accept returns or exchanges unless we have made a mistake regarding your specifications. See our Terms of Use for details.

If your ring doesn’t fit, we can adjust your ring size by +/- 2 European sizes at no charge. In this case, contact us to organise the return. If you are in between sizes, we recommend you size down.